Return & Refund Policy

At Flowers Plus Sarnia, we take great pride in the quality and freshness of our floral arrangements and products. Each order is custom-made with care and attention to detail.

All Sales Are Final

Due to the perishable nature of our products, all sales are final, and we do not accept returns, exchanges, or offer refunds.

Please review your order carefully before completing your purchase. Once an order has been placed and payment has been processed, it cannot be cancelled or changed.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 24 hours of delivery or pickup with clear photos of the issue. We will do our best to address any concerns and ensure customer satisfaction on a case-by-case basis.

The data we collect about you

We may collect and process the following personal data:

Identity & Contact Data: Name, address, email, phone number
Transaction Data: Details of purchases, order history
Technical Data: IP address, browser type, time zone, usage patterns (via cookies)
Marketing Preferences: Opt-in status for communications

We do not collect sensitive personal data (e.g., health, religion, race) or data relating to criminal convictions.

We also collect Aggregated Data (e.g., total visitors, page traffic), which is not personally identifiable unless combined with other data.

Thank you for your understanding and support of our small local business!

Return & Refund Policy