Privacy Policy

Important Information and who we are

This Privacy Policy explains how Flowers Plus Sarnia (“Flowers Plus“, “we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you visit our store or interact with us through our website, subscribe to our newsletter, or purchase products or services.

Our store is located at:

746 Exmouth St Unit 4, Sarnia, ON N7T 7S5
Email: [email protected]
Phone: 519-337-5491

This website and our services are not intended for children under 13, and we do not knowingly collect information from children.

If you have any questions about this Privacy Policy or wish to access or correct your personal data, please contact us using the details above.

We may update this Privacy Policy from time to time. This version was last updated on April 8, 2025. Please check back periodically to stay informed. It is your responsibility to ensure that the information we hold about you is current and accurate.

Third-party links

Our website may include links to third-party websites or services (e.g., for payments or analytics). We are not responsible for the privacy practices of those third parties and recommend reviewing their policies separately.

The data we collect about you

We may collect and process the following personal data:

  • Identity & Contact Data: Name, address, email, phone number

  • Transaction Data: Details of purchases, order history

  • Technical Data: IP address, browser type, time zone, usage patterns (via cookies)

  • Marketing Preferences: Opt-in status for communications

We do not collect sensitive personal data (e.g., health, religion, race) or data relating to criminal convictions.

We also collect Aggregated Data (e.g., total visitors, page traffic), which is not personally identifiable unless combined with other data.

How is your personal data collected?

  • Direct interactions: When you place an order, contact us, subscribe to our newsletter, or engage with us in-store or online.

  • Automated technologies: Cookies and analytics tools like Google Analytics help us understand how you use our website.

  • Third parties: We may receive technical or payment data from services such as Stripe and Google.

Purposes for which we will use your personal data

Under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), we collect and use your data:

  • To process and fulfill your orders

  • To respond to inquiries or service requests

  • To send marketing communications (only with express opt-in)

  • To comply with legal or regulatory obligations

Marketing

We comply with Canada’s Anti-Spam Legislation (CASL). You will only receive promotional emails if you have given express consent. You can unsubscribe at any time by:

We will never share your personal data with third parties for their own marketing purposes.

Data Storage and Retention

Your personal data is stored securely on servers located in Canada. We retain data only as long as necessary to fulfill the purposes described above, or to meet legal and tax obligations.

We may anonymize your data for statistical analysis, in which case it is no longer considered personal information.

Your Rights

Under PIPEDA, you have the right to:

  • Access your personal information

  • Request corrections

  • Withdraw consent (subject to legal or contractual restrictions)

  • File a complaint with the Office of the Privacy Commissioner of Canada

To exercise your rights, please contact us using the details provided in section 1.